Returns & Exchanges
At Baianão, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for most retail items. If your product is damaged or doesn't meet your expectations, our streamlined process ensures a quick resolution.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all accessories, manuals, and the original invoice are included to avoid processing delays.
Ship the Item
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing